FREQUENTLY ASKED QUESTIONS

WHAT IS THE PURPOSE OF THE CONSULTATION / MEET AND GREET?

Our first consultation is an opportunity for you to meet us and for us to meet you and your dog or dogs.

For Team ADW repeated services, we will take your dog for a short walk and assess them for suitability to join our group treks.

For one time services such as Deluxe Dog Sitting, the meet and greet is included in the fee and is an opportunity for your dog to get to know us a little prior to us caring for them - and for you to meet us and ask any questions - and confirm arrangements.

We'll email you a consultation form to complete and return prior to the consultation / meet and greet, which will include the following request for information:

information on your dog (eg. breed, age, sex, behavioural issues)
your dog's insurance details and microchip number
your contact details and emergency contacts
name and contact details of the vet you are registered with
evidence of up to date vaccinations (eg. from the vaccination record)
date of your bitch's last season (if relevant)
access details for your property (eg. key code or key) if we are picking up pr dropping off your dog while you are out

CAN YOU LOOK AFTER MY DOG IF THEIR VACCINATIONS AREN'T UP TO DATE?

In line with our licensing regulations we must see your dog's vaccination record at the first consultation/meet and greet if they are mixing with other dogs in our care on group treks or if they are coming into our home- to ensure your dog is protected against parvovirus, canine distemper, infectious canine hepatitis (adenovirus), leptospirosis, and other relevant diseases.

MY DOG IS NERVOUS OF OTHER DOGS, WILL YOU STILL TAKE THEM?

For group services we can discuss this with you at first consultation once we've assessed your dog for suitability.

Dogs in our care are subject to a trial period to ensure they, you and we are all happy.

MY DOG HASN'T BEEN NEUTERED, WILL YOU STILL ACCEPT HIM?

For group services yes, on a trail basis initially to see how he and other members of the group mix together and to check all group members are happy and comfortable.

For one to one services - yes.

IF MY BITCH IS IN SEASON, WILL YOU STILL TAKE HER?

When in season, unneutered bitches cannot be accepted.

HOW MANY DOGS DO YOU WALK AT ONCE?

We are insured to walk up to 6 dogs per walker, but aim to walk in groups of up to 4 per walker to ensure sufficient individualised care and attention and for health and safety.

HOW DO I BOOK YOUR SERVICE?

Please use the contact form on the website or send us an email.

For short notice requests (less than 48 hours) please call us. We may be out with dogs and so leave a message and we'll respond to you as soon as we can.

WHAT IF I NEED TO CANCEL?

If you need to cancel due to unforeseen circumstances, please email to notify us (marking 'cancellation' in the subject line) as soon as possible.

If the cancellation is within 48 hours, please call or use text/Whatsapp.

A cancellation fee of 50% is in place for cancellations made within 24 hours of the commencement of the booked service.

If you do not cancel the service and we attend to collect your dog but are unable to do so, you will be fully charged for the booked service.

IS THERE A PROBATIONARY PERIOD?

For group repeated services, yes.

Your dog will attend on a trial basis for the first four bookings to make sure that you, the dog and we are happy with our relationship (and other group members are comfortable).

HOW DO I PAY FOR SERVICES?

Team ADW repeat clients customers will be invoiced monthly in arrears and payment will be by bank transfer.
For singular bookings, payment will be requested 48 hours in advance of the service commencing, by bank transfer.
When making payment you should include your dog's name and your surname in the reference line.

HOW DO YOU USE IMAGES OF MY DOG?

We ask for your permission to share images we take of your dog on our social media pages and on our website.

Should you give your consent when you complete our consultation form, the images may also be used for marketing purposes.

If you would prefer that your dog's image was not used, please indicate this to be the case.

WHAT HAPPENS IN ADVERSE WEATHER?

In adverse weather conditions there may be times when Ambleside Dog Walker is not be able to provide the service you have booked for health and safety reasons - for example, due to severe flooding, heavy snow, icy conditions or severe heat. We may also cut walks short for health and safety. In such instances we would do our best to give you advance notice.